Returns & Warranty

Sécra Shoes 30 Day Comfort Guarantee Offer.

We hope you love your Sécra Shoes, however we understand not all feet are the same! If your shoes are not perfect for you please see our exchange, refund and warranty policy below:

Exchanges -

New Condition:

-If you order the wrong size, colour, or style, we will swap them for FREE within 30 days of delivery. We cover the postage costs.

Worn Condition:

- You can test wear your Sécra Shoes for 30 days. If you need to exchange them you can get a new pair for 50% of the price of the new pair. This price includes the return postage costs.

Refunds-

New Condition:

- If you have a change of mind when they arrive, we will provide you with a refund. You will be deducted the postage costs $8.25 from the total refund amount. (Postage costs increase for two or more pairs)

Worn Condition:

- If you have WORN the footwear and you find you're still not completely satisfied, send them back within 30 days of delivery and we will REFUND you 50% of the money you paid for them. This price includes the return postage costs.

Warranty -

6 month warranty cover

- In the unlikely event there is a fault and it has not occurred through normal or expected wear and tear, then we will REPAIR, REPLACE, CREDIT or REFUND you.

- It's that easy :) 

Please contact our Customer Service team to arrange an exchange, refund or warranty with as much detail as possible at your request.

NEW CONDITION:

- If you wish to change size, colour or style for another pair, then we can swap them over at no cost to you (including all return postage cost). 

Conditions are: 

- It's within 30 day's from delivery of the footwear to your doorstep.

- The footwear (and the box) is in a brand new / non-worn condition.

Please click hereto chat to our customer care team.

Please note; If you're exchanging an item, please keep in mind, due to high demand for our footwear, availability for your desired exchange may differ at the time of processing. If something is no longer available, a customer representative will contact you to select a new item or arrange a in store credit or refund (whichever you desire). 

- If you no longer wish to keep your footwear, then we will provide you with a full refund or in store credit (whichever you prefer).

Conditions are: 

- It's within 30 day's from delivery of the footwear to your doorstep.

- The footwear (and the box) is in a brand new / non-worn condition.

- For refund request, the customer is required to pay for return postage.

- We can generate you a return postage label.

- Refunds will be processed as soon as your return footwear arrives to our warehouse. You will receive a refund notification email once this has been processed, however, time to receive your refund will vary and can sometimes take from 7-30 days depending on your financial institution. 

Please click here to ask our customer care team about your refund.

- In the event that you wear the footwear and you find that they are not right for you and you do not wish to keep them, then for a product re-stocking fee of 50% of the initial purchase price of the item being returned, we can still issue you with a refund. We hope this allows you to purchase with greater confidence!

- The total refund amount will be minus the product re-stocking fee. E.g - Item Cost $160 × 50% = $80.00 (total refund amount). This price includes all return postage cost (we will generate you a return postage label to return the footwear). 

-If you wish to take us up on our worn exchange policy, (E.g - You wish to swap the worn footwear for another size, colour or style), then we will send you an invoice for 50% of the initial purchase amount. There will be no further cost (price includes return postage cost) and we will swap the footwear over for you as per your request.

Conditions are: 

- It's within 30 day's from delivery of the footwear to your doorstep.

- We stand by the high quality of our footwear at Sécra Shoe's and we want you to have best experience with our shoes possible!

- As such, in the unlikely event that you have received an item that is faulty or if you believe that your footwear has developed a fault while wearing them, then please contact us straight away and we will do our best to sort this out for you ASAP!

- We will accept returns on faulty products within a reasonable time frame after assessment by our technical team. This includes assessing the footwear for duration and degree of use. 

- We will not accept warranty claim for items that have degraded due to normal/expected wear and tear caused by prolonged or excessive use.

- Examples of normal wear and tear relative to duration and degree of use include:  

Worn leather / pony hair Marked or stained soles Stretched leather, Outsoles that have worn down

- If the initial warranty claim is accepted (assessment via photo's), we will create you a FREE return postage label (it will not cost you anything) so that you can send the footwear back to us for physical inspection by our technical team. 

- If the item is found to be faulty, we will repair (free of any charge), replace, credit or refund your order where appropriate.

- Our returns and warranty policy includes the rights you are entitled to under the Australian Consumer Law.